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Frequently Asked QuestionsThe www.nearly-new-vans.co.uk is owned and maintained by Gleneve who place deals on the site which are currently on offer from UK franchised dealerships. You would deal direct with the dealership should you be interested in proceeding. Are These UK Vans With UK Specification? Yes, direct from UK dealers. So just the same van you'd buy at your local dealer but hopefully a much lower price! Who Do I Pay? You deal with the dealer yourself and pay them directly. You pay nothing at all to us. What About Warranties? The van will come with the balance remaining of the normal 3 year / 60000 mile warranty which is valid at any of the manufacturers dealers throughout the UK. What About Finance? We can obtain various finance option quotes for you from the dealer or from a finance broker. Delivery Time? Usually within 7 days. OUR TERMS AND CONDITIONS Please read the following terms and conditions. These terms are in conjunction with the terms of any agreement from the appropriate vehicle supplier or finance provider and do not affect your statutory rights. 1. Service The www.nearly-new-vans.co.uk (the WebSite) is owned and operated by Gleneve (We) and provides: A nearly new van pricing service 2. Fees We charge no fees to the customer. We receive a small commission from the supplying dealer on completion of the deal with the customer. 3. Finance Services We do not provide any finance arrangements ourselves but can request quotes from the supplying franchised dealership or appropriate finance broker who will have their own terms and conditions. 4. The WebSite We prohibit the use of the WebSite for any illegal or unlawful purpose. The WebSite is designeded for use by those at least 18 years old and a UK resident with a UK driving licence. We endeavour to provide accurate information on the site but cannot be held liable for any mistakes due to human error so ask all customers to not rely fully on any information provided but to also verify it with the supplying dealer or ask us to verify. We will immediately correct any error reported. Google adwords sometimes appear on the site and we have little control over the content that appears although we will take steps to remove said adwords if a report of any inappropriate ads is received. 5. Customer Enquiries The customer has the responsibility of ensuring their enquiries contain accurate requests and information and by enquiring you allow us to contact you by phone or email as appropriate and to reasonably follow up on the request to enquire if there is any further interest. 6. Personal Information We reserve the right to require certain information in the process of your enquiry or purchase but we will fully respect your privacy and fully operate under the rules of the Data Protection Act. No data other than name and email is stored for longer than absolutely necessary and we will never give your details to anyone other than the supplying dealer or finance company as necessary in regards to your enquiry. 8. Acquiring A Vehicle Should you wish to proceed with an offer we will then take all of your details and pass them on to the appropriate dealership who will then contact you to confirm the deal, process your finance request if required and inform you of acceptance. You will then be subject to their own terms and conditions, which you are advised to fully read before proceeding with the initial payment. If you require to alter anything whilst the vehicle is on order you are advised to contact the dealer directly. All payments are made directly to the dealer or finance company and we take no money at all. 9. Vehicle Delivery We will advise you of an approximate delivery date during the enquiry process and the dealer will then give you a more accurate date when you are ready to proceed. We have no control over the delivery date but we will help ensure it is a reasonably appropriate and accurate one. 10. Cancellations and Refunds As all deals are directly with the supplying dealership you will be subject to their individual terms and conditions but these will not affect your statutory rights covered by the Sale of Goods Act, Finance Act etc. We ask you to carefully read all terms and conditions provided by the supplying dealer or finance company before proceeding. 11. Complaints If you have any complaints please contact the dealer or finance company directly and immediately although we would also appreciate being kept informed. 12. Events Beyond Our Control We make reasonable endeavours to fully comply with these Terms and Conditions although we are not accountable for a failure to do so as a result of circumstances beyond its control such as acts of god, war, civil disorder or industrial disputes. 13. Reasonably Foreseeable Losses We act only as an intermediary to help you acquire the particular deal with a dealership and after that your deal is entirely with the dealer or finance company should any problem arise. We take no money from you but will refund any money we have made from the deal via the dealership should it become necessary. END |
